Help center
PrintHook customer help center
Set up printing, understand what the console is showing, recover from common failures, and contact Support without exposing credentials or print content.
Find an answer
Need the installer? Download the PrintHook Agent, then follow the setup guide below.
- Install and set up the PrintHook Agent
- Install the PrintHook Agent on Windows, macOS, Linux, or Docker, enroll the computer securely, discover printers, and finish with a tracked test print.
- Work with jobs, printers, and computers
- Understand PrintHook computers, printer discovery, test prints, job status, warnings, cancellation, and the checks to make before changing an integration.
- Troubleshoot the agent and collect diagnostics
- Diagnose offline computers, missing printers, stuck jobs, proxy and TLS failures, then export a redacted PrintHook diagnostics bundle for support.
- Configure, verify, and replay webhooks
- Operate PrintHook webhooks safely with signature verification, event deduplication, delivery history, retries, filtering, and controlled replay.
- Manage your account and security
- Protect a PrintHook account with team roles, invitations, console two-step verification, recovery codes, API and computer keys, and audit history.
- Understand the trial, usage, and billing
- Understand PrintHook’s no-card trial, monthly print allowance, usage counting, quota warnings, trial expiration, and the current status of paid billing.
- Get support from PrintHook
- Contact PrintHook by email and share useful diagnostics while protecting credentials, personal information, and print content.
Start here
Check the console before changing the machine.
Job timelines, computer connection state, printer inventory, delivery attempts, billing usage, and Audit history narrow the problem quickly. Use the article that matches the layer you are looking at rather than reinstalling the agent first.
Keep secrets out of requests.
Never send passwords, API keys, computer keys, authenticator codes, recovery codes, webhook signing secrets, card data, or sensitive print content. Agent diagnostics redact the computer key and exclude document content.
Common routes through the help center
- New customer: install and enroll the agent, then use the console's guided test print.
- Computer connected but no queue: read printer discovery, then run local diagnostics.
- Computer offline or job stalled: follow the health check and export a diagnostics bundle.
- Receiver missed an event: inspect Deliveries and replay rules.
- Access or recovery question: review team roles and two-step verification.
- Allowance question: read how trial usage is counted.
Developer request and response details live in the developer overview and OpenAPI document. For account-specific help, email support with safe identifiers and a short description.